Effective Date: February 2026
Alex’s Restaurant Equipment (ARE) stands behind the quality of the machinery we provide. Given the industrial nature of food service equipment, our policy ensures clarity for both new and pre-owned inventory.
Equipment Returns
- Certified Pre-Owned and Refurbished: Due to the rigorous testing and restoration process, all sales of refurbished machinery are final. We encourage on-site inspections at our Southern California location prior to purchase.
- New Equipment: Unopened and crate-fresh equipment may be returned within 15 days. These returns are subject to a 25% restocking fee to cover handling and testing.
- Special Orders: Customized or non-stock items are non-returnable.
Service and Repairs
Labor charges for commercial appliance repair or installation are non-refundable. If a mechanical issue persists following a repair, please contact us within 48 hours so our technicians can address the concern under our service guarantee.
Shipping and Logistics
The customer is responsible for all return freight charges. Original shipping costs are non-refundable.
Alex’s Restaurant Equipment (ARE)
1284 N Red Gum St,
Anaheim, CA 92806, USA
sales@alexsre.com
(562) 424-4032
Effective Date: February 2026
Alex’s Restaurant Equipment (ARE) stands behind the quality of the machinery we provide. Given the industrial nature of food service equipment, our policy ensures clarity for both new and pre-owned inventory.
Equipment Returns
- Certified Pre-Owned and Refurbished: Due to the rigorous testing and restoration process, all sales of refurbished machinery are final. We encourage on-site inspections at our Southern California location prior to purchase.
- New Equipment: Unopened and crate-fresh equipment may be returned within 15 days. These returns are subject to a 25% restocking fee to cover handling and testing.
- Special Orders: Customized or non-stock items are non-returnable.
Service and Repairs
Labor charges for commercial appliance repair or installation are non-refundable. If a mechanical issue persists following a repair, please contact us within 48 hours so our technicians can address the concern under our service guarantee.
Shipping and Logistics
The customer is responsible for all return freight charges. Original shipping costs are non-refundable.
Alex’s Restaurant Equipment (ARE)
1284 N Red Gum St,
Anaheim, CA 92806, USA
sales@alexsre.com
(562) 424-4032
